Refund and Returns Policy

RETURN POLICY

Last updated October 17, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason and your product is eligible to return, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

ELIGIBLE PRODUCTS

For custom Orders and Products: 

  1. If we send you wrong products and designs
  2. If products are defective


For Non-custom Orders and Products: 

  1. You can return all items if you are not satisfied

RETURNS

All returns must be postmarked within fourteen (14) days from the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

CustomyWear

Attn: Returns

RMA #

11201 Ed Brown Rd

Charlotte, NC 28273

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

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